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Enrolment & Lesson Policies

Lesson Program Plans
Learning to Sing or Play a Musical Instrument requires commitment.

Consistent WEEKLY lessons provide the maximum motivation, achieve maximum progress and reduce the possibility of boredom or bad habits developing.

From 2019 all Lessons are paid via a MONTHLY Direct debit from a credit card, through a secure online Banking service.

  • Payments are made at the start of the month ( in advance).
  • Payments are for 4 lessons per month, except where there are 5 weeks in the month, in which case payment will be for 5 lessons.
  • Students can reschedule their lessons online if a minimum of 24 hours notice is given. There is no limit on lesson reschedule requests.
  • Cancellation given with less than 24 hours notice will mean the lesson fee will still be charged as if a lesson was given.
  • If lessons are NOT required on Public Holidays or School Holidays or Personal Holidays, students can request to have those lessons CANCELLED ( no lesson fees debited for the dates requested, and no makeups). Cancellations must be made prior to the start of the month in which they are required.

ENROL FOR WEEKLY LESSONS HERE! BOOK YOUR PLAN, INSTRUMENT, TEACHER and TIME!

Wendy’s Music offers a variety of Lessons at various costs.

Lesson fees are the same for all instruments, but vary upon Location ( $2 extra per student, per lesson for In Home) and for Master Teachers ( and extra $6.50 for a Master)

CHOOSE YOUR LOCATION:

In Teacher’s Home Studios,

In Student’s Homes ( with an additional $2 per student fee each lesson)

CHOOSE YOUR DURATION:

30 minutes

45 minutes

TEACHER or MASTER TEACHER ?

All Wendy’s Music Teachers have undertaken specialist Teacher training to enable them to provide high quality lessons using Wendy’s Step by Step Teaching System.

A MASTER teacher, is someone who has extremely high qualifications and usually over 20 years experience. Lesson fees for a Master teacher are currently an additional $6.50 per 30 minute lesson.

LESSON POLICIES

Cancellations by Teachers

If a teacher is unwell, they will contact students asap and the lesson will deferred/banked and rescheduled within 90 days.
If a teacher is unavailable the lesson will deferred/banked and rescheduled within 90 days.

Public and School Holidays
Lessons are scheduled every week at the same day and time regardless of public holidays or school holidays. Students who wish to cancel lessons on a public holiday or for school holidays simply complete our online form prior to that month and those lessons will not be charged.

Lateness
Students arriving late for lessons will not have their time extended as this adversely affects other students.

Payment of Tuition
Payments are made by direct debit from a card via a secure Bank payment system. Books or equipment will usually be purchased separately from our online website.

Please note that tuition fees are non-refundable.

Payment Reporting

All payments are done via a direct debit service, and through our LMS platform you can always access a report of how much and when you have paid.

Photo/Video Authority
Enrollment in all Wendy’s Music Programs the Student/Parent/Guardian automatically agrees to allow Wendy’s Music to take and use any photos or moving pictures through the course of classes or performances and to use those items for promotional purposes without laying claim to royalties or rights etc.

Student Performances
As part of our teaching methodology and syllabus, we are pleased to offer all students the exciting opportunity for performance. We anticipate all students at every level will take part in performances on a regular basis to develop their musical skills.

Exam Opportunities

As part of our service we offer students ( when appropriate ) the opportunity to sit for Music Exams with the AMEB and ANZCA. Please consult your teacher for suitability and refer to our Exam info page.

PRIVACY POLICIES
Wendy’s Music is committed to ensuring that personal and sensitive information collected about our customers and employees is gathered in compliance with the National Privacy Principles of the Privacy Act 1988 and all relevant and applicable laws.

Our Privacy Policy, as outlined below, is for Australian employees and customers only and includes details about the type of information we collect and how this information is used, stored and disclosed.

What information is collected and how is it used?
Customers
Through our schools and official website www.wendysmusic.com.au, customers have the opportunity to purchase our products and services. In order to provide these services and/or download our products we ask customers for some personal and educational information. This information is used for:

  • providing the most suitable service/product for that customer
  • ongoing tracking of student progress
  • providing feedback to parents on their child’s progress
  • administrative and direct marketing communication purposes to continually
  • improve our products and services and customer service levels

What sorts of personal information do we ask for?
Identifying and contact information (name, address, phone, email, DOB etc)
Information about your or your child’s education history, status and abilities
Information about your intended use of our product or service
Credit card or Bank details if applicable for payments.

Employees
Personal information provided to the Company through submission of an employment application will be used for analysis of suitability for a position available.

What sort of personal information do we ask for?
Identifying and contact information (name, address, phone, email, etc)
A CV outlining your job history, experience, education and skills as they relate to the position applied for.
Due to the nature of our business some positions require extra information to be provided or obtained to ensure compliance with Section 3 of the Child Protection (Prohibited Employment) Act 1998.
If hired, banking, superannuation, TFN and other related information.
If your application is successful your personal details will form part of an employee record. The Company will only disclose this information when required by law to authorised government agencies, (eg Australian Taxation Office), or otherwise as directed by yourself. Employee consent is required to release any information to a third party unless required by law.

Limited personal information may be made available internally to other employees or managers via contact lists in either hard copy or on the Company intranet.

Accuracy
Wendy’s Music makes every effort to ensure information collected is accurate and up-to-date. We encourage you to help us by telling us immediately if you change your contact details.

Data Security
This information is only available to authorised staff of Wendy’s Music Franchising Pty Ltd Limited who need access to the information in order to do their jobs.

Paper documents are protected from unauthorised access or use by secure physical premises and use of appropriate business processes and procedures.

The Company maintains up-to-date computer and network security systems with appropriate firewalls, encryption technology and passwords to protect electronic copies of personal information.

If we no longer require your personal information, we will take reasonable steps to destroy it in a secure manner. This is subject to any legal obligations we have to keep information for a certain period of time.

Access
You can request access, or have corrections made to your personal information by directly contacting Wendy’s Music Head Office. This service is free unless the personal information you request requires significant research or preparation time. In this event, you would be advised ahead of time of any cost and we would ask you to agree before proceeding.

We may not always be able to give you access to ALL the personal information that we have about you. For instance, we may not be able to give you access to information that:

  • would reveal personal information about another person
  • would reveal a commercially sensitive decision-making process
  • we are prevented by law from providing to you
  • relates to existing or anticipated legal proceedings.

Complaints
If you believe your privacy has been breached, or you have any concerns about any information contained within our Privacy Policy, in the first instance contact:

Head Office
7 Miriam Street
Rosanna VIC 3084
PH: 0418394556

If you are still unsatisfied or for more information on privacy legislation you can contact the Office of the Privacy Commissioner via the following website: www.privacy.gov.au